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09:00 – 10:00

Arrival & Registration

Doors will open at 9 AM, giving you plenty of time to grab your badge, find a seat and kick start your day with a dose of caffeine.

10:00 – 10:20


Phil Evans

Managing Director

Join Orlo’s Managing Director, Phil Evans, as he kicks off our BIG Social with a warm welcome and shares the all-important details for the day.

10:20 – 10:45

Helena Langdon

Helena Langdon

Previous Interim Head Of Online Content at the RSPB and former Head of Digital and Communities at Innocent

Helena’s presentation will shed an entertaining light on innocent’s approach to social media and customer service, illustrating how a willingness to communicate openly and naturally with the people who buy their stuff has proved invaluable to innocent’s digital success. It will also show you how to make a stapler go viral. So it’s worth coming along for that, if nothing else.

10:45 – 11:05

Networking Break

Grab a drink, catch up with colleagues from a whole host of sectors, drop by our demo station or ask one of our experts your burning questions!

11:05 – 12:35

Breakout Sessions

Housing Sector

Connar O'Keefe

Marketing and Campaigns Manager

Overcoming the negative – the social strategy you need to hear

Local Government Sector

Farid Norat & MiÇa Quartey

Communications Officers

Manchester City Council

Bringing The Buzz to Social Media

Policing Sector

Patrick Robbins

Social Media Lead

The National Social Media Survey: The results!

Risk of change vs. fear of change: Shaping your approach to social

Andrew Turton

Senior Digital Communications Officer

Driving change for the better

12:35 – 13:35


An army marches on its stomach, right? Tuck into lunch and catch up with your colleagues from your own sector and beyond.

13:35 – 14:10

Andy Carter

Andy Carter

Former Head of Communications and Marketing

Being a prepared communicator: lessons from a walrus

14:10 – 15:00

The Golden Eles

The Golden Ele Awards

We’ll be showing Orlo customers the recognition they deserve for some of their fantastic campaigns, strategies and achievements over the past 12 months.

15:00 – 15:20

Networking Break

Grab a drink, catch up with colleagues from a whole host of sectors, drop by our demo station or ask an expert your burning questions!

15:20 – 15:55

Panel Discussion

Striking a balance

Aligning your social strategy to your organisation’s strategic goals

Hosted by Darren Caveney, Founder of comms2point0 and Creative Communicators, we’ll bring together all of our breakout session guest speakers plus Jonathan Bradley, Head of Granicus Experience Group UK, to answer some of the burning questions when it comes to social strategy.

15:55 – 16:30

Natalie Box

Natalie Box

Assistant Digital Communications Officer

Avon and Somerset Police

Glastonbury 23 – Sun, stats and social media

16:30 – 16:40

Final Thoughts

Phil Evans

Managing Director

Phil will wrap up the key takeaways and learnings from BIG Social 2023, ahead of our drinks reception.

16:40 – onwards

Drinks Reception

Sponsored by our partner Granicus, unwind, relax and reflect on your learning-filled day and join us for a drink or two as we raise a glass to our comms heroes and Golden Ele award winners.

Sponsored by Granicus