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Here’s who we heard from on the BIG day…

It’s a pretty exciting line-up, even if we do say so ourselves!

Luke Betts

Social Media Manager

The changing shape of Ocado's contact centre social team
Luke brought us up to speed on how Ocado has overhauled its contact centre social strategy over the past 12 months and discussed the impact that has had on CX and engagement.

Hannah Ratcliff-Barnes

Social Media Manager

Enabling large teams to embrace the power of social
We gained an insight into how NFU Mutual empowers its agents to utilise social media while communicating its strategy, sharing best practices and protecting its brand.

Nick Lakeman

Creative Digital and Social Media Manager

Panellist | Handling mass comms across public sector and beyond
During this panel session, we explored the ins and outs of mass comms. Looking at how best to broadcast advice and critical information whilst encouraging behaviour change and ultimately keeping the public in mind.

Daniel Carmichael

Senior Digital & Social Officer

Panellist | Handling mass comms across public sector and beyond
During this panel session, we explored the ins and outs of mass comms. Looking at how best to broadcast advice and critical information whilst encouraging behaviour change and ultimately keeping the public in mind.

Helen O'Leary

Senior Digital & Social Officer

Panellist | Handling mass comms across public sector and beyond
During this panel session, we explored the ins and outs of mass comms. Looking at how best to broadcast advice and critical information whilst encouraging behaviour change and ultimately keeping the public in mind.

Darren Caveney

Owner and Creator

Panellist | Handling mass comms across public sector and beyond
During this panel session, we explored the ins and outs of mass comms. Looking at how best to broadcast advice and critical information whilst encouraging behaviour change and ultimately keeping the public in mind.

Sophie Kelly

Senior Customer Success Manager

Panellist | Handling mass comms across public sector and beyond
Sophie brought her experience in the Policing sector to our BIG Social panel discussion and shared insights from her work with Orlo's Emergency Services and Public Sector customers.

Hardeep Johal

Head of Product

Product Innovations | Orlo Roadmap
We took a look ahead to future innovations, and our Head of Product, Hardeep provided an exclusive look at Orlo's most recent AI release - Orlo Insights, the next generation of social listening.

In a blur of sensational speakers, captivating conversation and some seriously good street food, Orlo’s BIG Social event is over for this year.

Hoping to re-watch the presentations from the day again or catch up on what you missed? Simply share a few details with us using the form opposite to access all of the highlights, keynote speaker sessions and panel discussion from Orlo’s BIG Social 2022. With the likes of Ocado, NFU Mutual, NHS Business Services Authority and Merseyside Police – there’s lots to inspire your future comms strategies and get your creative juices flowing.

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